Shop Policies and Withdrawal
Shipping
I ship your orders with DHL and Deutsche Post. Usually, I’ll ship on Tuesday or Saturday.
Within Germany: The delivery time is usually 2-5 working days.
Within the EU: Delivery time varies between 5-10 working days, depending on the destination country.
International shipments (outside the EU): For international orders, delivery time is 10-20 working days, depending on distance and customs regulations.
Packaging:
Sometimes your order will be packed with recycled or reused packaging material.
Customs duties and fees:
Please note that international shipments outside the EU may be subject to additional customs duties and import fees. These fees are the responsibility of the recipient and vary depending on the destination country.
Lost or damaged parcels:
If you think your order has been lost, please contact me via hey@ksillu.com.
I will try to check the status of the parcel and/or contact the shipping contractor for further help. In cases where the parcel cannot be located, I will offer a replacement or refund.
If your order was damaged in transit, please contact me via hey@ksillu.com
Important: Please take pictures of the damaged goods and packaging. I will need them to file an insurance claim so I can refund your order.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Kristin Siegel-Leicht - Illustration, Bergstraße 14, 08209 Auerbach, phone: 01743440816, e-mail: hey@ksillu.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the attached model withdrawal form, but it is not mandatory; to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
Kristin Siegel-Leicht
Bergstraße 14
08209 Auerbach
Germany
Email: hey@ksillu.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.